What’s Staying and What’s Fading in Business Digital Transformation?

Feb 5, 2024
Digital Transformation

More than ever, now is the time for digital transformation. Governments reacted quickly to COVID-19 by issuing orders that limited in-person commercial operations and pushed people to work from home. As a result, companies started looking for ways to carry on with their operations by utilising a variety of technologies. These technologies enabled companies to interact with their customers even before the epidemic expanded, offering workplace flexibility while introducing automation and quicker operations. However, the pandemic greatly hastened these adoptions. Businesses were able to find ways for employees to interact, cooperate, and finish tasks while working remotely thanks to the digital transition. At the same time, it accommodated customers’ requests for contactless or contact-limited operations. You may develop the most effective digital transformation strategy by investigating and comprehending the most recent digital transformation trends and which aspects of these transformations are more likely to endure. So, what’s new and what’s gone? If there is one lesson that this pandemic can teach all businesses, it is to be flexible. Systems, procedures, and internal dynamics must adapt when the environment changes and workplace culture trends abruptly change if they are to remain competitive. It’s critical to accept digital trends that will benefit your company in the long run. In this post-COVID ecosystem, it is crucial to understand the differences between trends that will endure throughout time and those that will fizzle out.

Getting colder

Blockchain implementation

A distributed ledger is what a blockchain implementation is intended to maintain. However, compared to alternative technologies that can be used more reasonably, its cost is higher. The increased cost has lowered enthusiasm in implementing Blockchain technology.

Office technologies

Office technology are crucial to many aspects of daily corporate operations. Mandates for working from home have transformed these archaic methods of communication and collaboration. Pagers have been replaced with mobile phones, and printed documents have been made available online.

Complicated and inadequate technology stacks

Having the appropriate IT stack is essential whether your staff is based in an office, a hybrid location, or both. According to a 2021 Work Report report, 32% of workers leave their jobs due to insufficient technology, and another 49% are more likely to leave if the tech stack is difficult to use. Employees don’t want to spend a lot of time scouring several platforms for information. Due to the risk it poses to sensitive data, this can also lead to security breaches. The most effective technology is one that is streamlined rather than too complex.

Getting hotter

5G in mainstream

For businesses to succeed more at their essential functions, such as remote work and videoconferencing, they require stable connectivity and more bandwidth. The necessity for the multi-lane superhighway is highlighted by our growing reliance on phones, tablets, and other IoT devices, making 5G deployments an essential component of the solution.

Customer Data Platforms

Customer Data Platform (CDP) usage skyrocketed last year. The organisation of fragmented data from several sources is quite challenging. Such data organisation is also an expensive endeavour. Most businesses today rely on CDPs to assist them in collecting, organising, tagging, and making it accessible for all users to handle this difficulty. The exponential growth of data over the upcoming years makes the emergence of customer data platforms inevitable.

Digital transformation tools

Remote and mixed work are increasingly the norm rather than the exception. Organizations want tools that enable collaboration in this situation seamlessly. Instruments for digitisation will aid companies in managing globally dispersed stakeholders and staff. And in 2022, this trend will grow more pronounced.

Power of AI and hyper-automation

Businesses’ massive data collections are only as useful as their AI systems. Therefore, implementing AI will still be essential for effective corporate operation in 2022. There is no need to be afraid of AI because it will reuse human assets rather than eliminate jobs. Automation is the main goal of artificial intelligence. In essence, this means that all routine and repetitive operations can be automated, which will be quite advantageous for many workers. Additionally, it enables the business to apply that ability to other worthwhile duties. Businesses who implement AI in their customer service channels will see a boost in operational efficiency of 25%, according to Gartner. IT system redesigns are being driven by insights into customer behaviour. It could feel overwhelming how quickly the digital change is occurring. However, the appropriate technology can help your organisation shift smoothly. Ninesummitstech can facilitate communication and speed up the selection of solutions that fuel digital transformation.


9 Summits offers cutting-edge enterprise solutions across every industry in the region, with its capability as a total solutions provider further enhanced with an unrivaled portfolio of products and services in Systems Integration, Consultation and Implementation, Business Recovery, and Operations Support.

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